Windsor Advantage provides a comprehensive outsourced SBA platform to lending institutions across the Country. This turn-key solution is provided on a variable cost basis with no minimum volume requirements. We define our services across eight functional silos:
Windsor understands that to be successful, lenders must be sophisticated in their approach to an SBA strategy. Ultimately, each institution must identify the objectives of its SBA program, the target borrower profile for its culture, and the marketing channels to most efficiently access that market. Identifying key markets and industries while maintaining robust risk management and compliance is critical for both operational and regulatory success.
To build a compliant and scalable SBA lending platform, lenders must first define its strategy and then implement sufficient technology to allow it to meet the strategy. Windsor provides lenders with the tools and experience to achieve and increase its strategic potential.
Windsor focuses on the pre-qualification of SBA loans across the 5 main areas of eligibility: industry, borrower, guarantor, use of proceeds and loan structure. The Windsor Pre-qualification process ensures ineligible situations are identified immediately and, if possible, mitigated. With tools including eligibility worksheets, an SBA application template, and thoughtful discussions with the Lender and applicant, Windsor ensures that the pre-qualification process results in the highest possible “prospect-to-closing” ratios.
Windsor prepares and submits both the Borrower and Lender application packages to the SBA, resulting in the timely receipt of an SBA “Authorization” under the SBA 7(a) program. Windsor utilizes the leading SBA-specific industry software for application packaging.
Windsor completes or coordinates all of the necessary third party items such as searches, verifications, certifications, insurance, third party reports and loan documentation. Windsor works with the Lender’s closing attorney to review all of the legal diligence for accuracy, completeness and concurrence with the Lender’s commitment, the SBA Authorization and all applicable state and federal laws. After the loan closes, Windsor provides the Lender with a complete and consistent closing documentation binder within 15 days of funding.
Windsor prepares bid sheets and submits the opportunity to no less than eight investors. Windsor’s experience with more than $1.0 billion in loans sold since 2010 (and $300 million sold in the past 12 months) ensures current knowledge of the most active investors and the highest premiums based on the structure of each loan. Windsor prepares all sale documentation and facilitates the loan transfer and sale with the investor and the SBA’s Fiscal Transfer Agent (FTA). Loan sale is typically settled within 8 business days of loan funding.
Windsor services the loan on behalf of the Lender in accordance with the standards set forth by the SOP 50 57 and the Lender’s internal policies and procedures. Servicing functions include: billing, collection, payment processing, and SBA reporting and regulatory reporting. Windsor utilizes the leading SBA-specific industry software for loan servicing. The servicing of the all loans is performed through bank accounts maintained at the Lender, providing full transparency to all cash management transactions.
Documentation is a critical component to the preservation of the SBA guarantee. Within 15 days of funding, the Windsor Documentation Department prepares an electronic Purchase Package to ensure all applicable items necessary for submission to the SBA for guarantee repurchase are organized consistently and available for future submission, if necessary. Additionally, Windsor maintains comprehensive ticklers for reporting requirements and insurance as required by the Authorization.
Intensive servicing consists of interim servicing actions with proper file documentation, workout/modification support and execution of liquidation/litigation plans. Windsor provides Lenders with the resources to manage this task and ensure that all reported events are processed properly for the necessary approval and that the file is documented adequately to protect the Lender in the case of liquidation. Because of the volume of loans managed, Windsor has direct relationships with the SBA and an up-to-date understanding of current SBA requirements.
Training and Regulatory Support
Windsor provides extensive customized training to clients at no cost. Windsor is an active member of the National Association of Government Guaranteed Lenders and regularly hosts NAGGL trainings attended by dozens of Lenders.
Additionally, Windsor supports its lender clients with comprehensive assistance during SBA Office of Credit Risk Management (OCRM) Risk Based Reviews, FDIC examination, and internal audits all at no cost.